At Laptop360.pk, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and in those cases, we are happy to offer a refund or exchange.

Refund Policy

• To be eligible for a refund, the item must be in its original condition and packaging, with all accessories and documentation included.
• Refunds will be issued to the original form of payment.
• Shipping and handling fees are non-refundable.
• If the return is due to a defect or an error on our part, we will also refund the cost of return shipping.

Exchange Policy

• If you would like to exchange your laptop for a different model or configuration, you may do so within 3 days of receipt.
• The item must be in its original condition and packaging, with all accessories and documentation included.
• You will be responsible for the cost of return shipping and any additional charges for the exchange item.
• If the exchange is due to a defect or an error on our part, we will cover the cost of return shipping.

Return and Exchange Process

• To initiate a return or exchange, please contact our customer service team by email or phone. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
• Please do not return the item without an RMA number, as we will not be able to process the return.
• Once we receive the item and confirm that it meets the conditions of our refund or exchange policy, we will process the refund or exchange accordingly.
• Refunds and exchanges will be processed within 3-5 business days of receipt.
• If you have any questions about our refund or exchange policy, please contact our customer service team for assistance.

We stand behind the quality of our products and we want our customers to be completely satisfied with their purchase. If you have any problems or concerns, please do not hesitate to contact us.